It's an age-old MSP problem: do we really need to support Macs? The answer is most definitely "yes", and here's why that should be the case now more than ever.
It's a Windows world
Without getting lost in the weeds of the equally age-old "Mac vs PC" debate, let's just start off by acknowledging that the world runs on Windows. It's the operating system that the vast majority of businesses put their money behind, with a worldwide market share of 76.32% as of October 2020, which confidently dwarfs macOS's 17.65%.
It's always been a safe bet to assume that if you, as an MSP, invest in solutions that run on Windows, you would be well-equipped to take on pretty much any company as a client. Sure there'd be the occasional outlier with the odd Mac in the office, but you could always either try your best with whatever alternative tools are compatible with it, or just exclude that one device. No biggie.
The lack of solutions compatible with Macs is more or less at the heart of this problem. For example, RMMs designed for Macs have historically underperformed compared to their Windows counterparts. And with the majority of industries relying on Windows anyway, there hasn't really been much urgency to rectify this.
A shift in the landscape
If you're reading this in 2020, there's a good chance you're at home, in sweatpants, on your personal laptop, instead of the company-issued computer you'd usually be using at the office.
The global coronavirus pademic has drastically altered various facets of our day-to-day lives, including how we get our work done. A Gartner survey conducted in March found that 88% of organizations had encouraged or required employees to work from home, and even now towards the end of the year, many employees are still working remotely.
Unable to access their office computers, a lot of people have had to switch over to their personal devices to do their jobs; personal devices which don't all necessarily run Windows. From the perspective of an MSP, what might have once been your typical easy-to-manage all-Windows organization may now look like something a bit different, and somewhat more challenging to provide service to.
All computers need protection
There has long been this persistent belief that "Macs don't get viruses", which simply isn't true. In fact, the amount of malware on Macs now outpaces that of PCs for the first time ever, according to Malwarebytes.
The reality is this: we are now living in a time where some of your clients are using Macs for work out of necessity, and they are just as vulnerable as those using Windows. MSPs must recognize this and optimize their services to be more inclusive, and vendors must start providing them with these long-unavailable tools.
Luckily, there are already some great Mac-compatible solutions you can start incorporating into your stack right away. For password management and multi-factor authentication, MYKI for MSPs is available for both Windows and Mac, and even Linux.
Sign up for MYKI for MSPs today and start taking control of your digital identity.